ARCA Enhances Quality Assurance with New Digital Feedback System

ARCA, the leading asbestos removal industry association, has launched an innovative digital feedback system to enhance its quality assurance processes. The new automated SMS-based platform was implemented on November 1st, 2024.

ARCA has taken a significant step forward in strengthening its site audit scheme and asbestos training service by introducing a new automated SMS feedback system. This new initiative aims to gather direct insights from site supervisors regarding the site audit process and get feedback from all candidates who undertake training courses with ARCA.

The newly implemented SMS feedback system features streamlined questions to capture feedback Using a clear 10-point rating scale, the system evaluates three crucial aspects of the audit/training process: auditor/ trainer professionalism, accuracy and fairness, and overall satisfaction with ARCA's audit/training services.

ARCA also conducts text feedback surveys for its events, regional meetings, and annual general meeting (AGM). These surveys are designed to gather insights from attendees on the overall experience, content quality, and satisfaction levels with the event/ meeting. By collecting feedback through text surveys, ARCA aims to continuously improve its events and meetings to better serve its members and stakeholders.

Steve Sadley, Chief Executive of ARCA, said "The new digital feedback system represents our commitment to continuous improvement and transparency. By gathering structured feedback we can better understand their experiences and make data-driven improvements to our processes."

Overall, the implementation of these digital feedback systems reflects ARCA's dedication to enhancing quality assurance and customer satisfaction across its various services and events. By leveraging technology to capture direct feedback, ARCA can make informed decisions to improve its processes and better meet the needs of its members and stakeholders.